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a11y = accessibility
Nihil de nobis, sine nobis
* Ad Hoc
Managing Staff Designer, A11y Lead
04.2022 - NOW
Responsible for guiding accessibility beyond compliance, inclusive research, and trauma-informed strategy on VA.gov application teams.
Managing Senior Designer, A11y Specialist
01.2022 - 04.2022
Responsible for leveling up and managing Ad Hoc designers, researchers, and a11y specialists.
Senior Designer, A11y Specialist
10.2020 - 01.2022
Responsible for ensuring 12+ product teams launched accessible services at Veterans Affairs.
Identified, prioritized, and wrote accessibility defect tickets using a combination of devices, screen readers (JAWS, NVDA, VoiceOver, TalkBack), and accessibility testing tools (axe, axe-coconut, headingsMap, nu checker).
Provided accessibility feedback and design critique to wireframes and mockups. Created a suite of training workshops for designers on inclusive design effective practices like
when to use links vs buttons. Contributed to the VA design system including, but not limited to, introducing one thing per page as a form design principle (
replacing an inaccessible wizard pattern), designing an action link, and documenting accessibility bugs with remediations. Pair programmed with developers to remediate accessibility defects following effective practices from WCAG techniques, WAI-ARIA spec, and industry leaders.
Led trauma-informed research with medical staff and VSOs informing form design changes that could save some Veterans months of work and potential retraumatization.
US Digital Response
UX and A11y Designer
04.2020 - 10.2020
Designed an eligibility questionnaire which helped small business owners quickly understand and take steps towards financial relief. Served as an in-house accessibility specialist.
Lead UX Designer (Gov Agency)
10.2019 - 02.2020
Led the inclusive redesign of a .gov’s job search experience to increase top-talent
STEM candidate applications.
Used Maximum Variation Sampling (MVS) inspired by the Matrix of Oppression, mixed-methods research, and participatory design with accessibility champions to mitigate unconscious exclusion.
Completed analysis of 10 interviews and 500+ work activity notes by leading the facilitation of a Work Activity Affinity Diagram (WAAD) activity with 20+ members of the project team.
Output personas, journey maps, and user stories through behavioral mapping exercises informed by contextual stories from the
WAAD. Designed a
WCAG 2.1 AA compliant career application flow which included 100+ high-fidelity wireframes in Sketch and clickable prototypes in InVision. Reduced average time to application from several minutes to less than 30 seconds.
Accessibility Designer (SNHU)
07.2019 - 10.2019
Provided design and accessibility guidance to ensure Southern New Hampshire University's online student application experience was WCAG 2.1 AA compliant.
Identified and corrected over 100+ accessibility issues and implemented inclusive design patterns including persistent visible labels and calm error validation.
Wrote accessibility criteria as user stories for developers to reference and write test cases.
UX Designer (Various Government Agencies)
06.2017 - 07.2019
Served as a UX researcher and designer at various government agencines including DHS, Amtrak, and more.
B.S., Business Information Technology
2012 - 2016
Minor in Business Leadership and Computer Science. Mentored by Kim Gausepohl, Ph.D,
AUXP as a UX intern at NIS. International Association of Accessibility Professionals
Certified Professional in Web Accessibility (CPWA)
2021 - 2024
Awarded the higher level credential of CPWA by passing both the CPACC and WAS exam.
Certified Professional in Accessibility Core Competencies (CPACC), Credential ID 21JACJK053
Web Accessibility Specialist (WAS), Credential ID 21MAWJK020
Sketch, Figma, Principle, Balsamiq, and Photoshop using Invision, Miro, and Abstract. Research methods include
Heuristic Evaluations, Diary Studies, User Interviews, Card Sorting, Affinity Mapping, Thematic Analysis, Participatory Design Workshops, and more. Development in
Accessibility Audits, Disability Rights, WCAG 2.0-2.2+, WAI-ARIA 1.1-1.2, Intersectional Qualitative Research, Trauma-Informed Design, and Design Justice. Testing with VoiceOver, NVDA, JAWS, TalkBack, Voice Control, and other assistive technologies.
Design at Code for America, Accessibility Beyond Compliance, 2022
Inclusive Design 24, Building UX Research Practices for Inclusion, 2022
Code for America Summit, Accessibility Beyond Compliance, 2022
US Digital Service, Accessibility Beyond Compliance, 2021
General Assembly, Accessibility in UX Design, 2021
SF Design Week, Design and Intersectionality Panel, 2021
MICA, MUXD 5105, 2021
Opal App, Inclusive Design Workshop, 2021
University of Virginia, CS 4501 Usability Engineering, 2020
University of Virginia, CS 3205 HCI, 2020
Deloitte, Design Fellowship Program, 2020
National Intelligence University, IVMG Annual Conference, 2019
James Madison University, SMAD Design Challenge, 2019
Virginia Tech, IISE, 2019
Carnegie Mellon University, IS Capstone, 2018
Community Art for Everyone, Board Member and Web Developer
AIGA DC Design Week, Accessibility Lead, 2020 - 2022
DotGov Design Conference, Speaker Lead, 2021
Grace After Fire, Web Consultant, 2019