Resume

Open to full-time remote senior, lead, or principal UX and accessibility designer positions. May be open to travel or working in the local DC metro area.

Need a longer CVS receipt? Email me and I can hook you up with a federal resume 🧾

Work Experience *

Ad Hoc

Managing Staff Designer, A11y Lead

- NOW

Responsible for guiding accessibility beyond compliance, inclusive research, and trauma-informed strategy on VA.gov application teams.

Managing Senior Designer, A11y Specialist

- 04.2022

Responsible for leveling up and managing Ad Hoc designers, researchers, and a11y specialists.

Senior Designer, A11y Specialist

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Responsible for ensuring 12+ product teams launched accessible services at Veterans Affairs.

  • Identified, prioritized, and wrote accessibility defect tickets using a combination of devices, screen readers (JAWS, NVDA, VoiceOver, TalkBack), and accessibility testing tools (axe, axe-coconut, headingsMap, nu checker).
  • Provided accessibility feedback and design critique to wireframes and mockups. Created a suite of training workshops for designers on inclusive design effective practices like when to use links vs buttons.
  • Contributed to the VA design system including, but not limited to, introducing one thing per page as a form design principle (replacing an inaccessible wizard pattern), designing an action link, and documenting accessibility bugs with remediations.
  • Pair programmed with developers to remediate accessibility defects following effective practices from WCAG techniques, WAI-ARIA spec, and industry leaders.
  • Led trauma-informed research with medical staff and VSOs informing form design changes that could save some Veterans months of work and potential retraumatization.

US Digital Response

UX and A11y Designer

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Designed an eligibility questionnaire which helped small business owners quickly understand and take steps towards financial relief. Served as an in-house accessibility specialist.

Deloitte

Lead UX Designer (Gov Agency)

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Led the inclusive redesign of a .gov’s job search experience to increase top-talent STEM candidate applications.

  • Used Maximum Variation Sampling (MVS) inspired by the Matrix of Oppression, mixed-methods research, and participatory design with accessibility champions to mitigate unconscious exclusion.
  • Completed analysis of 10 interviews and 500+ work activity notes by leading the facilitation of a Work Activity Affinity Diagram (WAAD) activity with 20+ members of the project team.
  • Output personas, journey maps, and user stories through behavioral mapping exercises informed by contextual stories from the WAAD.
  • Designed a WCAG 2.1 AA compliant career application flow which included 100+ high-fidelity wireframes in Sketch and clickable prototypes in InVision.
  • Reduced average time to application from several minutes to less than 30 seconds.

Accessibility Designer (SNHU)

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Provided design and accessibility guidance to ensure Southern New Hampshire University's online student application experience was WCAG 2.1 AA compliant.

  • Identified and corrected over 100+ accessibility issues and implemented inclusive design patterns including persistent visible labels and calm error validation.
  • Wrote accessibility criteria as user stories for developers to reference and write test cases.

UX Designer (Various Government Agencies)

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Served as a UX researcher and designer at various government agencines including DHS, Amtrak, and more.

Education

Virginia Tech

B.S., Business Information Technology

2012 - 2016

Minor in Business Leadership and Computer Science. Mentored by Kim Gausepohl, Ph.D, AUXP as a UX intern at NIS.

International Association of Accessibility Professionals

Certified Professional in Web Accessibility (CPWA)

2021 - 2024

Awarded the higher level credential of CPWA by passing both the CPACC and WAS exam.

  • Certified Professional in Accessibility Core Competencies (CPACC), Credential ID 21JACJK053
  • Web Accessibility Specialist (WAS), Credential ID 21MAWJK020

Skills

  • Design in Sketch, Figma, Principle, Balsamiq, and Photoshop using Invision, Miro, and Abstract.
  • Research methods include Heuristic Evaluations, Diary Studies, User Interviews, Card Sorting, Affinity Mapping, Thematic Analysis, Participatory Design Workshops, and more.
  • Development in HTML5, CSS, and Bootstrap. Familiarity with Javascript, PHP, and SQL. Experience working in and contributing to Design Systems.
  • Specialist in Accessibility Audits, Disability Rights, WCAG 2.0-2.2+, WAI-ARIA 1.1-1.2, Intersectional Qualitative Research, Trauma-Informed Design, and Design Justice. Testing with VoiceOver, NVDA, JAWS, TalkBack, Voice Control, and other assistive technologies.

Speaking

  • Design at Code for America, Accessibility Beyond Compliance, 2022
  • Inclusive Design 24, Building UX Research Practices for Inclusion, 2022
  • Code for America Summit, Accessibility Beyond Compliance, 2022
  • US Digital Service, Accessibility Beyond Compliance, 2021
  • General Assembly, Accessibility in UX Design, 2021
  • SF Design Week, Design and Intersectionality Panel, 2021
  • MICA, MUXD 5105, 2021
  • Opal App, Inclusive Design Workshop, 2021
  • University of Virginia, CS 4501 Usability Engineering, 2020
  • University of Virginia, CS 3205 HCI, 2020
  • Deloitte, Design Fellowship Program, 2020
  • National Intelligence University, IVMG Annual Conference, 2019
  • James Madison University, SMAD Design Challenge, 2019
  • Virginia Tech, IISE, 2019
  • Carnegie Mellon University, IS Capstone, 2018

Pro Bono

  • Community Art for Everyone, Board Member and Web Developer
  • AIGA DC Design Week, Accessibility Lead, 2020 - 2022
  • DotGov Design Conference, Speaker Lead, 2021
  • Grace After Fire, Web Consultant, 2019