Josh Kim's Resume

Responsible for ensuring 12+ product teams launch Section 508 compliant (WCAG 2.0 AA) services at Veterans Affairs.

• Identify, prioritize, and write accessibility defect tickets using a combination of devices, screen readers (JAWS, NVDA, VoiceOver, TalkBack), and accessibility testing tools (axe, axe-coconut, headingsMap, nu checker).
• Provide accessibility feedback and design critique to wireframes and mockups. Educate designers on inclusive design patterns.
• Pair programming with developers to remediate accessibility defects following best practices from WCAG techniques, WAI-ARIA spec, and industry leaders.
• Lead inclusive research efforts including facilitating trauma-informed design workshops with medical experts, educating researchers on inclusive sampling strategies, and facilitating usability tests with users with assistive technology.

Designed an eligibility questionnaire which helped small business owners quickly understand and take steps towards financial relief. Served as an in-house accessibility specialist.

• Partnered with Hawaii, California, New Jersey and Pittsburgh to provide local financial relief to over 50,000 citizens.
• Led agile discovery efforts including interviews with small business SMEs and usability tests with minority-owned family businesses.
• Helped the County Elections team make online voter registration information more accessible (New York Times).

Led the inclusive redesign of a .gov’s job search experience to increase top-talent STEM candidate applications.

• Used Maximum Variation Sampling (MVS) inspired by the Matrix of Oppression, mixed-methods research, and participatory design with accessibility champions to mitigate unconscious exclusion.
• Completed analysis of 10 interviews and 500+ work activity notes by leading the facilitation of a Work Activity Affinity Diagram (WAAD) activity with 20+ members of the project team.
• Output personas, journey maps, and user stories through behavioral mapping exercises informed by contextual stories from the WAAD.
• Designed a WCAG 2.1 AA compliant career application flow which included 100+ high-fidelity wireframes in Sketch and clickable prototypes in InVision.
• Reduced average time to application from several minutes to less than 30 seconds.

Provided design and accessibility guidance to ensure Southern New Hampshire University's online student application experience was WCAG 2.1 AA compliant.

• Identified and corrected over 100+ accessibility issues and implemented inclusive design patterns including persistent visible labels and calm error validation.
• Wrote accessibility criteria as user stories for developers to reference and write test cases.

Led a design and research audit on a government agency’s self-service technology portal.

• Discovered that more than 95% of the portal’s intended users had abandoned usage through snowball sampling and participatory research which led to a multimillion extension of the project.
• Identified and provided recommendations for over 50+ accessibility and usability issues.
• Created a small, robust design system and pattern library inspired by Alla Kholmatova’s work.

Tasked to prioritize stakeholder needs and evaluate current-state design and architecture for a premier .gov website.

• Documented 100+ usability issues using UI Tenets and Traps and led an atomic UI inventory audit.
• Interviewed 18+ stakeholders amongst 6+ offices, led the analysis and coding of 800+ lines of anecdotal data, and created a digital affinity map to help facilitate a prioritization workshop.
• Created a provisional information architecture for the client based on stakeholder interviews and card-sorting activities with end users.