Josh Kim's Resume

Remote UX Researcher and Designer based in Washington D.C. Currently a Senior Designer and Accessibility Specialist at Ad Hoc. Former UX Researcher and Designer at Deloitte Digital.

RELEVANT WORK EXPERIENCE

SMB Loans Team, US Digital Response (USDR)

UX and Accessibility Designer - Present

Designed an eligibility questionnaire which helps small business owners quickly understand and take steps towards financial relief.

  • Partnered with Hawaii, California, New Jersey and Pittsburgh to provide local financial relief to over 50,000 citizens.
  • Led agile discovery efforts including interviews with small business SMEs and usability tests with minority-owned family businesses.
  • Worked with developers across 3 USDR teams to fix accessibility defects as an in-house specialist.

Government Agency

Lead UX Researcher and Designer -

Led the inclusive redesign of a .gov’s job search experience to increase top-talent STEM candidate applications.

  • Used Maximum Variation Sampling (MVS) inspired by the Matrix of Oppression, mixed-methods research, and participatory design with accessibility champions to mitigate unconscious exclusion.
  • Completed analysis of 10 interviews and 500+ work activity notes by leading the facilitation of a Work Activity Affinity Diagram (WAAD) activity with 20+ members of the project team.
  • Output personas, journey maps, and user stories through behavioral mapping exercises informed by contextual stories from the WAAD.
  • Designed a WCAG 2.1 AA compliant career application flow which included 100+ high-fidelity wireframes in Sketch and clickable prototypes in InVision.
  • Reduced average time to application from several minutes to less than 30 seconds.

Southern New Hampshire University

Accessibility Designer -

Guided Southern New Hampshire University in creating an accessible website for student applications.

  • Identified and corrected over 100+ accessibility violations and introduced long lasting improvements including persistent labeling and calm error validation.
  • Wrote accessibility criteria into user stories for developers to reference and write test cases.

Government Agency

Lead UX Researcher -

Led a design and research audit on a government agency’s self-service technology portal.

  • Discovered that more than 95% of the portal’s intended users had abandoned usage through snowball sampling and participatory research which led to a multimillion extension of the project.
  • Identified and provided recommendations for over 50+ accessibility and usability issues.
  • Created a small, robust design system and pattern library inspired by Alla Kholmatova’s work.

Government Agency

UX Researcher and Designer -

Tasked to prioritize stakeholder needs and evaluate current-state design and architecture for a premier .gov website.

  • Documented 100+ usability issues using UI Tenets and Traps and led an atomic UI inventory audit.
  • Interviewed 18+ stakeholders amongst 6+ offices, led the analysis and coding of 800+ lines of anecdotal data, and created a digital affinity map to help facilitate a prioritization workshop.
  • Created a provisional information architecture for the client based on stakeholder interviews and card-sorting activities with end users.

CONTACT INFORMATION

SKILLS

  • Design in Sketch, Figma, Principle, Balsamiq, and Photoshop using Invision, Miro, and Abstract.
  • Research methods include Heuristic Evaluations, Diary Studies, User Interviews, Card Sorting, Affinity Mapping, Thematic Analysis, Participatory Design Workshops, and more.
  • Development in HTML5, CSS, and Bootstrap. Familiarity with Javascript, PHP, and SQL.
  • Specialist in accessibility audits, disability rights, WCAG 2.1 SCs, and inclusive design. Testing with Voice Over, NVDA, TalkOver, and other assistive technologies.

SPEAKING & MENTORING

  • Springboard
    UX/UI Design Mentor, - Present
  • Deloitte
    Design Fellowship Program Guest Lecturer, -
  • University of Virginia
    Introduction to HCI,
  • National Intelligence University
    IVMG Annual Conference,
  • James Madison University
    SMAD Design Challenge,
  • Virginia Tech
    IISE,
  • Carnegie Mellon University
    IS Capstone,

PROBONO

EDUCATION

Virginia Tech -

B.S., Business Information Technology with a minor in Business Leadership and Computer Science.

Mentored by Kim Gausepohl, Ph.D, AUXP for a year as a UX intern at NIS.