Josh Kim's Resume

Designed an eligibility questionnaire which helps small business owners quickly understand and take steps towards financial relief.

• Partnered with Hawaii, California, New Jersey and Pittsburgh to provide local financial relief to over 50,000 citizens.
• Led agile discovery efforts including interviews with small business SMEs and usability tests with minority-owned family businesses.
• Worked with developers across 3 USDR teams to fix accessibility defects as an in-house specialist.

Led the inclusive redesign of a .gov’s job search experience to increase top-talent STEM candidate applications.

• Used Maximum Variation Sampling (MVS) inspired by the Matrix of Oppression, mixed-methods research, and participatory design with accessibility champions to mitigate unconscious exclusion.
• Completed analysis of 10 interviews and 500+ work activity notes by leading the facilitation of a Work Activity Affinity Diagram (WAAD) activity with 20+ members of the project team.
• Output personas, journey maps, and user stories through behavioral mapping exercises informed by contextual stories from the WAAD.
• Designed a WCAG 2.1 AA compliant career application flow which included 100+ high-fidelity wireframes in Sketch and clickable prototypes in InVision.
• Reduced average time to application from several minutes to less than 30 seconds.

Guided Southern New Hampshire University in creating an accessible website for student applications.

• Identified and corrected over 100+ accessibility violations and introduced long lasting improvements including persistent labeling and calm error validation.
• Wrote accessibility criteria into user stories for developers to reference and write test cases.

Led a design and research audit on a government agency’s self-service technology portal.

• Discovered that more than 95% of the portal’s intended users had abandoned usage through snowball sampling and participatory research which led to a multimillion extension of the project.
• Identified and provided recommendations for over 50+ accessibility and usability issues.
• Created a small, robust design system and pattern library inspired by Alla Kholmatova’s work.

Tasked to prioritize stakeholder needs and evaluate current-state design and architecture for a premier .gov website.

• Documented 100+ usability issues using UI Tenets and Traps and led an atomic UI inventory audit.
• Interviewed 18+ stakeholders amongst 6+ offices, led the analysis and coding of 800+ lines of anecdotal data, and created a digital affinity map to help facilitate a prioritization workshop.
• Created a provisional information architecture for the client based on stakeholder interviews and card-sorting activities with end users.