In a little over 3 weeks, I conducted user research on a service portal for a government agency. I discovered a major neglected user group, began work on a design system and created a team-wide paradigm shift towards human-centered design.
I evangelized, planned and facilitated user research for a state-wide health care app that was in murky water. The secret sauce for success? Persistence, consulting jedi mind tricks and empathy.
This website really sucks... but that's ok. Reflecting on my many failures encourages me; it means I'm not done learning yet.
Get to know a little more about my hustle, and maybe drop some feedback too!
This was the doomed quest to make the ultimate digital coffee shop experience, and a lesson in why "perfect" doesn't exist in design.
I believe that diversity and inclusion must be both deliberate and tangible. Here's how I learned the ropes.Culture Chair at Deloitte Digital, 2018-Present
I helped redesign an orcale app used by hundreds of VT employees under the mentorship of Kim Gausepohl Ph.D.UX Intern at Virginia Tech, 2016
I co-founded a systems engineering LLC. I learned about the value of HCD through a series of mistakes.Co-Founder of ITZ-LLC, 2011-17
A collection and dump of my memorable design work, most notably Roger Federer liking my stuff on twitter.Me doing me things, 2011-17